| This page contains the list of Frequently Asked Questions, answering and clearing almost all common questions / clarifications |
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1 . How long are you in this trade ?. [Click Here for Answer] 
We are online from 1999 onwards and is part of the industry for the past 09 years |
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2 . If your company recoginized by KTDC ?. [Click Here for Answer]
Our company is the authorized marketing agent of KTDC (Kerala Tourism Development Corporation Ltd.) |
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3 . What is your refund policy ?. [Click Here for Answer]
May – September (Lean Season)
Cancellation has to be done at least 02 days before the check-in date - FULL
advance amount will be refunded
October – November (High Season)
Cancellation has to be done at least 05 days before the check-in date - 95% of the
advance amount will be refunded
December – January (Peak Season)
Cancellation has to be done at least ONE MONTH before the Check-in date -
90% of the package amount will be refunded. For Cancellations done TWO MONTHS before the check-in date, full amount will be refunded. There will be NO Refunds for cancellation of reservation for 25 December and 31 December. Cancellations during peak season is NOT entertained
February - April (High Season)
Cancellation has to be done at least 05 days before the check-in date -95% of the
advance amount will be refunded
For all Deluxe packages, 50% of the total package cost has to be deposited as advance, on confirmation of the package
Cancellation for deluxe packages has to be done atleast 01month in advance. 90% of the package
amount will be refunded. For Cancellations done TWO MONTHS before the check-in date, full amount will be refunded, for deluxe packages |
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4 . Do you arrange packages to hotels, what is mentioned in your list of selected hotels ? [Click Here for Answer]
YES. We arrange packages to hotels/resorts mentioned in our list of selected hotels |
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5 . Is VISA a must to visit India ?. [Click Here for Answer]
A Visa is a must to enter India for Foreign nationals. You can contact the Indian Embassy / High Commission in your country for the same. It is best to carry your passport with you all the time. You may also carry a travel insurance |
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6 . Indian Nationals require entry permit to visit Lakshadeep island ? [Click Here for Answer]
All visitors ( BOTH Indian & Foreign Nationals ) to Lakshadeep Islands requireEntry Permit which shall be arranged by us |
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7 . Many islands can I stay in Lakshdweep island ?. [Click Here for Answer]
We are dealing ONLY with Two Islands ( Agatti & Bangaram ) where both Indian Nationals and Foreigners can visit & stay |
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8 . Cabins available in ships for travel to lakshadeep island ?. [Click Here for Answer]
Cabins are NOT available in the Tourist Ships ( m.v. Amindivi & m.v. Minicoy) to Agatti island. Cabins are available in m.v. Tipu Sulthan and m.v. Bharatseema which operates only once in a while |
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9 .Can i access Bangaram island by ship ?. [Click Here for Answer]
Bangaram Island CANNOT be accessed by Ship and can be accessed ONLY by
Air |
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10 . Can I access lakshadeep island by Helicopter ?. [Click Here for Answer]
There is NO Helicopter service to Lakshadweep islands till date |
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11 . Does the chauffeur speak English / Hindi ?. [Click Here for Answer]
All our chauffeurs speaks & understands either English or Hindi |
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12 . How can i reserve a particular package ?. [Click Here for Answer]
For reservations, kindly forward us an email to kg@kgindia.org clearly mentioning the exact travel date (date of your arrival in kerala) |
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13 . What are the payable modes available ?. [Click Here for Answer]
Payment can be made by Cheque / Demand Draft / Credit or Debit Card online |
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14 . Can i make credit card payment offline?. [Click Here for Answer]
YES. Inorder to make an Offline Credit card payment, you have to forward us
your credit card details (card no., expiry date & CVV/CVC no.) and have to authorize us to collect the payment on your behalf, by filling the this form and returning the form to us by email / fax |
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15 . How do i receive the receipt and the Hotel vouchers ?. [Click Here for Answer]
The receipt and the hotel vouchers shall be couriered to your postal address once the payment is received by us |
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16 . Do i get a dedicated chauffeur driven car or a shared car ?. [Click Here for Answer]
All Our Tour Packages are EXCLUSIVE TOURS and NOT part of a Group Tour |
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17 . Is Houseboat rented on exclusive basis or shared ?. [Click Here for Answer]
Houseboat is reserved on EXCLUSIVE Basis only and NOT ON Shared basis |
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18 . How safe are Houseboat stay ?. [Click Here for Answer]
The houseboat crew boat take special care to meet the needs of the tourists.They are also given special training in first aid and life saving techniques to meet if any emergency arises. Hence there is nothing to worry about safety |
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19 . When is the High / Peak tourist season in Kerala / Lakshadeep island ?. [Click Here for Answer]
The HIGH Tourist Season in Kerala & Lakshadweep islands is from September to April & the PEAK Tourist season is from December to January |
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20 . Will i be picked up from the Airport ?Railway station ?. [Click Here for Answer]
Airport / Railway Station pick-up is included in all the tour packages featured in our website, EXCEPT for the houseboat cruise packages |
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21 . Can i make my own menu in the Houseboat ?. [Click Here for Answer]
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22 . Is vegetarian food available in Hotels/resorts ?. [Click Here for Answer]
YES. Both Vegetarian and NON-Vegetarian Food is available at all the hotels / resorts featured in the Tour Packages |
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23 . Can i have Jain food ?. [Click Here for Answer]
YES. Jain Food can be provided on ADVANCE request |
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24 . Do you operate group tours?. [Click Here for Answer]
Yes , we do operate group tours. |
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25 . Are floating cottages and Houseboats the same ?. [Click Here for Answer]
NO. Floating cottages are cottages built over a floating deck on the backwaters and anchored firmly to the mainland. Houseboats are giant country crafts, measuring up to 80 foot in length, with 01 or 02 bedrooms and cruise in the backwaters |
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26 . Do all the hotels /resorts/ houseboats featured in the package have western toilets? [Click Here for Answer]
YES. All the resorts / hotels featured in the tour packages have Western Toilets |
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27 . Is air conditioning available at all the hotels/resorts featured in the packages ?. [Click Here for Answer]
YES. Air conditioning is available at all the hotels / resorts featured in our website except at Thekkady (Periyar) & Munnar hils, as these are high altitude places with cool climate |
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28 . Do we require A/c rooms in Munnar/Thekkedy ? . [Click Here for Answer]
NO. Air conditioning is NOT REQUIRED at Munnar hills & Thekkady (Periyar) as these are high altitude places with cool climate |
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29 . Can i see some testimonials of some of your clients ?. [Click Here for Answer]
YES. Inorder to view the testimonials of our clients, kindly logonto – www.kgindia.org |
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30 . What’s the best mode of communication to contact your Co.? . [Click Here for Answer]
The best mode of communication to contact us is by sending an email to kg@kgindia.org OR kg@kgindia.com |
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31 . How do I make reservation for a particular package shown in your website ?. [Click Here for Answer]
For reservations, kindly forward us an email to kg@kgindia.org clearly mentioning the exact travel date (date of your arrival in kerala) |
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32 . Can I know the Hotel / Tour Package availability status over phone ?. [Click Here for Answer]
NO. Availability status of the hotels / tour package can be known by sending an email to kg@kgindia.org with the exact travel date / check-in date clearly mentioned in the email |
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33 . Is Hotel / Tour Package reservation possible over phone ?. [Click Here for Answer]
Reservations CANNOT BE made over phone. For reservations, kindly forward
us an email to kg@kgindia.org clearly mentioning the exact travel date (date of your arrival in kerala) |
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34 . Can I know the availability status of a particular package on a Sunday ?. [Click Here for Answer]
NO. Reservation availability status cannot be known on a Sunday. Reservation availability can be known only on working days ( Monday – Saturday) between 10:00 Hrs and 17:30 Hrs |
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35 . Are upperdecks available on all houseboat ?. [Click Here for Answer]
NO. Upperdeck is not available on all houseboats. Houseboat with upperdeck can be arranged on prior advance request and is subject to availability at the time of reservation. None of the luxury houseboats do have an upperdeck |
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36 . Are bathtubs available at all hotels/resorts featured in your hotel list? . [Click Here for Answer]
NO. Bbathtub is NOT available at all the hotels / resorts mentioned in our hotel list. But in some hotels the higher category rooms do have a bathtub |
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37 .Apart from the packages shown in your website, do we get customized package according to our requirement?.[Click for Answer]
Yes. We can create tour packages according to your requirements but only with the hotels / resorts featured in our hotel list |
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38 . Will the car and the chauffeur remains the same till the end of our trip? . [Click Here for Answer]
The car and the chauffeur will be at your disposal till the end of your trip. In some cases the car / chauffeur might change |
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39 . Do Houseboats operate in Monsoon ?. [Click Here for Answer]
Yes. The houseboats operates during Monsoon. But if its pouring heavily houseboat cruise will not be possible |
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40 . How many crew members will be there at the houseboat apart from the guest ?. [Click Here for Answer]
There would be 03 crew members in the houseboat. The Captain ,an Oarsmen, and a cook would accompany the guest |
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41 . Is sightseeing possible during night at any of the destinations ?. [Click Here for Answer]
NO. Sightseeing is NOT possible at any of the destinations after 17:00 Hrs |
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42 . Is there any fixed date for the packages ?. [Click Here for Answer]
There are no fixed dates for the packages. The Exclusive packages are operated according to the arrival date of the guest |
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43 . How is the weather in Kerala?. [Click Here for Answer]
Summer - April-June (26 - 33 degree Celsius)
Monsoon - July-September (22 - 27 degree Celsius)
Winter - October-March (24 - 32 degree Celsius) |
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44 . Besides personal expenses, what is not included in the package?. [Click Here for Answer]
The package includes whatever mentioned in the package enclosure. Optionals are not part of the package cost |
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45 . Is there a particular day of week the historic places , the museums etc are Closed?. [Click Here for Answer]
The Napier Museum, Art Gallery & Zoological Garden in Trivandrum (Thiruvananthapuram) are closed on Mondays. Also the Padmanbha Puram Palace enroute to Kanyakumari (Cape Comorin) is also closed on Mondays
The Dutch Palace in Cochin (Kochi) are closed on Fridays & the Jewish Synagogue (Cochin) is closed on all Saturdays |
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46 . How many persons can be accommodated in a Double Room?. [Click Here for Answer]
Only 03 Adults are allowed to stay in a Double room with an extra mattress |
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